Number of
Acorn complaints processed by the BBB
in the last 36 months: 33
in
the last 12 months: 17
Considering the volume of lifts sold by Acorn in the US, this
indicates a very high level of customer satisfaction for their
straight stair lifts.
This is a marked decrease over past annual reports and
the BB rating for Acorn has increased to A-.
Most of the complaints seem to be about the
-
Acorn
Curved Stair Lift
-
Installer Issues
-
Overcharged
-
Sales
practices
Problems
that existed on the Superglide 120 model a few years ago have been
addressed and it has become a very reliable straight stair lift for
indoor use.
We
recommend this machine for self installation. With a few simple hand
tools and 3-4 hours time, the straight Acorn 120 is easily
installed. Many dealers charge $500 for this installation and then
use poorly trained subcontractors.
Another
issue was feeling "Pressured" by high commission sales people. Avoid
pressure by shopping for this lift online.
Prices on
a new Acorn Superglide can vary greatly. One source has them for
$1799.
"
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